Managing Difficult Conversations

In House Webinar

Our live webinars will give you the knowledge, skills and confidence to successfully manage difficult conversations in the workplace, whilst maintaining positive working relationships and motivation.

These can be booked as ½ days, full days or a series of short sessions.
Woman in a suit with her arms crossed
  • Time


  • Where?

    Via secure online Zoom video meeting

  • Cost

    From £397
    - up to 10 people

Do you dread having certain ‘conversations’ with people?

Managing people is challenging at the best of times. Whether you’re managing and motivating a remote team, preparing people for redundancy, or negotiating working patterns and managing work-life balance, there are likely to be decisions and pressures that you or your teams have never encountered before.

Do you struggle to give constructive feedback?

We have an alternative approach that allows you to be yourself and to generate positive outcomes and buy-in from others. There are no ‘gimmicks’ – just a simple, refreshing approach to giving feedback and having conversations with other people that will allow you to develop constructive relationships and achieve positive results.

On These Webinars You Will:

  • Identify personal and external fears and barriers that prevent successful discussions

  • Learn how to take a problem-solving, coaching-based approach to gain positive results

  • Learn how to be yourself and gain confidence when holding difficult conversations

  • Identify and practice key tips and strategies for successful feedback and conversations

Who is this for?

  • Supervisors and managers

  • Business owners

  • Anyone wishing to improve their confidence in giving feedback and addressing problem areas at work

  • Schools SLT & MLT


Whilst you will have opportunity to practice the knowledge and skills learnt on this workshop, we DON’T DO ROLE PLAY! Instead we take a more collaborative approach to expand and embed your learning.

Here's what people say about our Managing Difficult Conversations Training...

Quality & Compliance Manager

Would absolutely recommend this training to others. Loved the fact that all the case studies resembled authentic social care scenarios. Karen was knowledgeable, a great communicator and left us all feeling more confident to handle difficult conversations.

Primary School MLT

Really useful on how to approach 'difficult' conversations as I find this hard. It's good to have the opportunity to add to the handouts within the session and the chance to share experiences as a leadership team. Would recommend as too many people cannot coach or mentor!

Care Home Manager

It was helpful to learn how to start conversations. The training gave me confidence.

School SLT

This was helpful in learning how to deal with difficult conversations, using a coaching approach to support people and making sure feedback is constructive.